Would you like to make a return? Please email us at info@lalalexa.comto get the process started.
RETURN POLICY
We accept returns on full-price orders within 7 days of the delivery date. The item must be returned in the exact (unused) condition in which it was shipped in order to receive a refund. This includes the original packaging/box it was delivered in. Used items (or anything LALA LEXA believes has been used) will not be accepted and will be sent back to the customer. International orders are final sale only and cannot be returned or exchanged. We are not held responsible for any international shipments lost in transit. May it be noted, items that are eligible for free shipping that are later returned will have our standard shipping charges deducted from the refund. Items purchased as "FINAL SALE" cannot be returned or exchanged. Would you like to make a return? Please email us at info@lalalexa.com.
REFUNDS
We will send you an email once your return has been received. If your return is approved, your refund will be processed within 10 business days, and a credit will be applied to your credit card or original method of payment. Please note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to the original address provided.
INTERNATIONAL SHIPPING
Shipping rates, taxes and duties will be auto-calculated by the delivery service upon checkout. You are responsible to pay for the calculated duties and/or taxes as determined by country of destination.
EXCHANGES
We only replace items that are received defective or damaged. If you need to make an exchange, send us an email at info@lalalexa.com
